We will process your order within the next working day.
When will I receive my pendant?
We will send your pendant during the next working day. Further delivery depends on our postal operator DHL. But within Germany this delivery usually take 1-2 working days, within EU around 2-4 working days.
Will I receive my pendant for sure?
Yes! Your package is insured and you will receive your individual tracking code after we have delivered the parcel to our postal operator DHL. From then on you can follow the status of the delivery online.
What in case I received the parcel damaged?
We pack your trailer in the best possible way. If, contrary to expectations, the package is damaged, please contact us directly at firstname.lastname@example.org. As the package is insured, the damage will be settled in any case and you will receive a replacement delivery.
How do I treat the pendant?
The pendant is very stable and waterproof. The rubber chain is also robust and waterproof. So theoretically you can carry your chain day and night with you, it also survives showers and swimming. Nevertheless it is of course a piece of jewellery. I.e. a "pull" and "pull" on the chain can open or bend the clasp. So use and love your Alphaville-Jewel, consciously and with care, then you will enjoy it for a long time 🙂